I got a letter in the mail from Optus yesterday. It says, in very big letters:
We're making your bill a little clearer
Oh good! Thinks me. How nice!
Then I read the rest.
This is how Optus are making my bill clearer:
- My 8-digit customer account number is now 14-digits.
- The heading "Usage Summary" is now the "Service Level Summary".
- The heading "Plan Options" is now "Discounts".
- All the BPAY codes have changed.
This is all.
NOT CLEAR.
1 comment:
I have run out of words to describe how much I detest big telcos. I have got the point of not being polite when the Testra people ask me why I don't want their s***ty country broadband access that costs a bomb. I tells them the truth. You charge to much and the service is rubbish.
Ahem.
But yes, the 'we've made it simpler!' ruse is a favourite of the banks too. "Instead of charging you per use we'll charge you an easy, flat monthly fee (that is twice as much as you used to pay)"!
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